FAQ

We ship confirmed orders within two business days,* unless there is a backorder. In the case of a backorder, we will notify you immediately. 

Once shipped, you can expect your pet supplements to arrive within 2-5 business days (unless you have selected expedited shipping).

*Holistic Total Body Support products are fulfilled through Amazon fulfillment, so actual shipping time of these products may vary, but updates are provided and available upon request.

If you receive damaged product, please email us at drruthroberts@drruthroberts.com with a photo of the damaged product(s), and we will send a replacement immediately upon confirmation.

In cases where we have shipped you an incorrect product, please notify us immediately by email at drruthroberts@drruthroberts.com and please do not open or use any of the incorrectly shipped product. We may issue a return postage label or call tag to have the incorrect item picked up for return. We will reship your correct order at no expense to you.

For our complete shipping and return policy, click here.

We do not offer refunds on our digital products. All sales are final.

Digital products (such as The Original CrockPet Diet Membership or Kidney Health Program) are not eligible for return/refund. All digital sales are final. If you are unhappy with a digital product or need help accessing it, please reach out to our team via email for prompt assistance.

Pet supplements and shipped products may be eligible for return. If, for any reason, you are not thoroughly satisfied with your supplement purchase, you can return the unopened product(s) in the original packaging within 30 days of the date of purchase for a full refund. Click here for more information on our return and refund policy.

Simply navigate to the “Members Area” and in the upper left corner, click on “Update Your Profile Info” or “Change Password.”

If you have forgotten or lost your password, it can be recovered via the login page. Click the “Member Login” tab at the top of the site, and scroll down to the “Forgot Your Password?” section to request a new one. Fill in your email address and click “Send Password.” Your password will be sent to you securely via email.

You can also email us for help accessing your account at drruthroberts@drruthroberts.com, and a team member will assist you.

You can update your shipping or billing information at our checkout page before making any purchase. If you would like your information updated without making a purchase, please email us at drruthroberts@drruthroberts.com and a team member will assist you.

Login information and instructions were sent in your welcome email. If you did not receive this email, please check your spam folder. If it’s not there, please contact drruthroberts@drruthroberts.com, and we will send you another email.

If you’ve already set up your account, but forgotten your password, try resetting your password with these instructions.

 

If you’ve tried the above and you still cannot access your membership site, please email us at drruthroberts@drruthroberts.com.

Yes! 

Dr Ruth is now able to give you the specific answers you need to keep your pet healthy or help them heal. She can answer your questions by email, phone, video call, or on Facebook Live

For a full and thorough Holistic Health Consultation for your pet, check out her consult options here.  Holistic Health Consultation Packages include the review of your pet’s records, labs and medical history, one-on-one calls, ongoing email support and much more.

You can also get answers to your questions quickly during her Ask the Vet Live Sessions on Facebook every Thursday at 12:30pm EST. Join the discussion for live answers, or send your questions in via Facebook or by email.

Get started with a Complimentary Email Consultation or Free 15-Minute Phone Call today (records and labs review not available with complimentary options).

Not sure which option is right for you? Email us at drruthroberts@drruthroberts.com and we’ll help you get started right away to get help for your furry friend.

Yes! 

Dr Ruth offers one-on-one consultation by phone, email and video chat. You’ll get the specific answers you’re searching for, as well as a diet and lifestyle plan, designed specifically for your pet. Holistic Health Consultation Packages include the review of your pet’s records and medical history, private calls with regular email communication, access to online resources and so much more.

Dr Ruth’s consultations are designed individually for each pet, to help them heal and feel their best, naturally. Dr Ruth can work alongside your regular vet to ensure your pet is getting the best possible treatment, integrating holistic and conventional therapy if needed.

Check out the available consultation options here  or email us at drruthroberts@drruthroberts.com and we can help you get started right away.

The Original CrockPET Diet™ takes advantage of using home-cooked meals made with wholesome meats and vegetables, providing your pet with optimal nutrition for a healthy life. The combination of quality ingredients and a slow, low-heat cooking process, preserves the nutritional value and moisture content of what your cat or dog eats. This method also serves to break down the cell walls of the meat and veggies, which aids in digestion and absorption of nutrition.

On top of the nutritional value provided by this diet, The Original CrockPet Diet can be modified for your pet’s specific needs or conditions. Diseases such as kidney disease, cancer, diabetes, allergies, arthritis, and many others have been successfully treated by Dr. Ruth Roberts using this diet as food therapy.

If your pet has a special diet need due to illness or disease, reach out to us via email or in the private CrockPET Cooks Facebook community after joining by purchasing The Original CrockPet Diet Membership. Our team will gladly guide you toward the best recipe for your pet.

Finally, home cooking with The Original CrockPet Diet provides peace of mind that YOU have control of the quality and handling of your pets’ food. With monthly, often deadly, pet food recalls, commercial pet foods are risky to feed your pet. Stick to carefully vet-approved, hand-picked ingredients in The Original CrockPET Diet, and you’ll never have to worry about your pet eating dangerous or contaminated food again.

Absolutely! 

Once you are a member of The Original CrockPet Diet community, Dr Ruth and her team would be happy to help tailor The Diet specifically to fit your pet’s needs. Whether your pet suffers from allergies, arthritis, digestive issues or is battling kidney disease or cancer, there is a recipe just for them. 

You can post your questions or requests on the private CrockPET Cooks Facebook community, or reach out to us via email and we will send you some recommendations to create your pet’s ideal diet. 

Dr Ruth is also available for private consultation to review your pet’s current and past medical history and make diet adjustments based on their individual health. These consultations also include recommendations for supplements and lifestyle (plus its more), to help your pet live their healthiest and happiest life.