100% Satisfaction Guaranteed or Your Money Back.
Our pet supplements are unconditionally guaranteed for quality, freshness, and labeled potency.
If for any reason you are not thoroughly satisfied with your pet supplement purchase, you can return the product(s) in the original packaging within the first 30 days of the date of purchase for a full 100% refund. Opened or partially used supplements are not eligible for a refund.
Please email us at firstname.lastname@example.org to get a return authorization, and return address.
To return your product(s) for a refund, please carefully pack them in the original package, include your order # or the original packing slip, and ship them to the address indicated in the return authorization.
For approved returns, we will issue a credit via the same method of payment used for the order, once we’ve received your returned product, or you may choose to exchange the item for other merchandise.
Returns could take up to 3-5 days to process. If a package is sent back to TOCPD, Inc., as “Return to Sender” and TOCPD Inc incurs a fee from the carrier, that fee will be deducted from the refund amount before issuing.
In cases where we have shipped you an incorrect product, we may issue a call tag to have the item picked up. Or you may refuse the package upon delivery, and it will be sent back to us. We will reship your order at our expense.
If you ordered the wrong product, we will happily replace it, but you will be responsible for the cost of shipping the product back, and the shipping cost of the replacement product.
Upon acceptance of your shopping cart and the charges therein, your order is packaged and shipped as quickly as possible and, therefore, may not be canceled. If an order is refused upon delivery, the customer is responsible for all shipping charges and a restocking fee of 12.5%.
The Original CrockPET Diet, Inc has a no-refund policy on all digital products, such as Kidney Health Program, Gut Instincts, and The Original CrockPET Diet. Should you purchase a pet supplement bundle with these digital programs, a refund will be granted on supplements only.
If you have any questions regarding these policies, please email us at email@example.com.