Thank you for your interest in scheduling a Coaching Call with Dr. Ruth.
Now, let’s get down to the details!
We’d like you to be clear on Dr. Ruth’s consultation process and policies, before we continue. This information will help you decide if a consultation with her is appropriate for your pet’s medical situation, and help you get started. *Please note that each consultation is for one pet only, but we offer multiple pet packages as well. Email DrRuthRoberts@DrRuthRoberts.com for more info*
You are responsible for making sure all information (consult forms, medical records, lab tests, x-rays, biopsy results, etc) you wish to discuss has arrived either via fax [(843)800-8042], or has been emailed to DrRuthRoberts@DrRuthRoberts.com 48 hours prior to the consultation. Dr. Ruth cannot guarantee the review of any information provided less than 48 hours before your scheduled appointment.
Getting records sent over from your veterinarian can take time. We recommend scheduling the consultation 5-7 days after your purchase, so there is adequate time to complete this process. It is a good idea to follow up with your local vet to be sure that your pet’s records have been sent, after submitting your request. It’s also recommended to confirm with Dr. Ruth’s support staff, via email, that they have been received.
The consultation fee includes the time Dr. Ruth spends reviewing your pet’s medical records and/or your questions, time spent developing your pet’s Health Map, as well as the actual consultation conversation. Package pricing varies by overall time that will be specifically dedicated to your pet, and is outlined here.
Supplement recommendations will be made via Fullscripts, our online platform for professional supplements. You can choose to purchase there, with a 5% discount, or simply use the recommendations to purchase elsewhere. Standard Process recommendations will be made on Patient Direct. You will be given credentials to access both of these services at the end of your consultation.
You are responsible for being available on Zoom, or calling the number provided 2-3 minutes prior to your scheduled consult. You aren’t charged for this time and your consultation time begins when the doctor comes on the line.
At the end of a scheduled consultation, some clients find they have more questions and would like to continue their appointment past their original time slot. If there is time available, this is no problem! You are welcome to add as much time as you wish in 30 minute increments. However, if another pet’s appointment has been scheduled at that time, you will need to set up an additional appointment and our phone consult will end promptly at the appointed time.
If you have tests or diagnostics completed in between phone consults, feel free to send us those results. Please note that new test results, or questions about new issues that surface in between consults, will be added to your pet’s file and discussed during your next consultation.
Fees for returning clients are lower, as the time spent by Dr. Ruth reviewing records and information is much less. Purchase additional time here: https://drruthroberts-com.myshopify.com/products/30-minutes-additional-consultation-time. Review this page for our Established Clients.
All consult requests, cancellations and questions are communicated via the Acuity Appointment notice you received, or email with the patient coordinator at DrRuthRoberts@DrRuthRoberts.com. If you need to cancel or reschedule your consultation, please do so via email at least 48 hours in advance. We will reschedule your appointment as soon as possible. If you find you no longer wish to go through with your consultation, we will happily refund your payment, retaining the cost of any time Dr. Ruth has already spent reviewing your records.
Dr. Ruth practices lifestyle medicine, she does not offer emergency consulting appointments. Consults are booked on a first come, first serve basis and there is usually a substantial waiting list.
These consultations are designed to provide clients with an integrative opinion about their pet’s health, nutrition and well-being. Phone consultation should NEVER take the place of actual physical examination of your pet by a licensed veterinarian, or your primary care veterinarian. Dr. Ruth can not be considered your primary care veterinarian. She only provides suggestions for non-life threatening, non-emergency medical issues.
Dr. Ruth can only offer suggestions for improving your pet’s overall lifestyle, she cannot prescribe for your pet and is in no way fulfilling the role of a primary care professional for your pet.
It is your responsibility to continue a professional relationship with a hands-on, local veterinarian for routine and emergency medical care for your pet. Dr. Ruth is happy to send a copy of your pet’s Plan to your local veterinarian and answer any questions he or she may have.
Purchasing a consultation with Dr. Ruth means you have read this important background information and agree to comply with the instructions provided.